
Our Services: Premium Hay Delivery in Oregon
NEED HAY DELIVERED?
NEED TO ORDER BY THE TON?
EMAIL US AT SALES@MILESHAYFARMS.COM
Premium Hay Distribution & Delivery Services
Hay Distribution & Delivery Service Policies
distribution location policy
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Service Hours
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Service hours for each location are posted on our website.
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Days and hours of operation are subject to change.
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Location Closures
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A location is subject to last-minute closure due to unforeseen circumstances.
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Price and Availability
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Prices and product availability are subject to change without notice.
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Bale weights are an average weight of the bales and are not guaranteed to be exact.
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Right to Refuse Service
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We reserve the right to refuse service to any customer.
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Loading Policies
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Miles Hay Farms, any of their employees and/or representatives, and the property owners of our distribution locations are NOT RESPONSIBLE for any damages to any person, vehicle, trailer, and/or personal property during loading or unloading.
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Loading is a complementary service we provide. Anyone may decline this service.
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You are welcome to load yourself, by hand, at your own risk.
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We are happy to assist in tying down your load but do not assume any liability for securement.
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delivery policy
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Delivery Location Requirements
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The delivery location must be able to accommodate our delivery truck or box van and equipment. Adequate turnaround space and safe conditions are required.
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Customers are responsible for ensuring the delivery site is accessible and suitable for our equipment. Additional charges may apply if the site is not suitable or accessible.
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Please note that our delivery equipment is heavy and requires adequate space. Miles Hay Farms is NOT RESPONSIBLE for any damages to any person, vehicle, trailer, and/or personal property resulting from customer negligence, including misjudging the conditions of their delivery site.
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Payment Requirements
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Shipping charges must be paid prior to delivery.
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Payment for hay must be received upon signature of the inspection form.
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Inspection Upon Delivery
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Please inspect your hay at the time of delivery. If you are not satisfied with the quality, you may exchange it or refuse the delivery.
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Customers must sign a form indicating they accept the hay as is upon inspection.
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Once the hay inspection is complete and the form is signed, returns will not be accepted.
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Delivery Charges
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Delivery charges are non-refundable under any circumstances and must be paid even if the hay is returned.
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Unloading and Stacking
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We offer unloading and stacking services upon delivery at a rate of $40 per hour per person.​
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return policy
For Pick-Up Orders:
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Inspect Before You Leave
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We encourage all customers to inspect their hay bales thoroughly before leaving our distribution site. This allows you to confirm the quality meets your expectations.
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Dissatisfied? Bring It Back
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If you are unhappy with your hay after purchase, you must return the bale(s) to our distribution site within 7 days of purchase for a refund or exchange. Returns are not accepted beyond this time frame.
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Return Condition
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Returned hay must be in the same condition as when purchased. We cannot accept returns for bales that have been opened or partially used.
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For Delivered Orders:
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Inspect Upon Delivery
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Please inspect your hay at the time of delivery. If you are not satisfied with the quality, you may exchange it or refuse the delivery. Customers must sign a form indicating they accept the hay as is upon inspection. Delivery costs are non-refundable and must still be paid.
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Once the hay inspection is complete and the form is signed, returns will not be accepted.
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Please note: Bale weights are an average weight of the bales and are not guaranteed to be exact.​
payment policy
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Transition to Cash-Less Payments
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We are transitioning to cash-less payments at our distribution locations effective February 1st, 2025.
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Accepted Payment Methods
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We accept payment via Venmo, PayPal, or CashApp.
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Card payments can be made through our website, with a 3% Card Processing Fee applied to the purchase price.
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Proof of Payment
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Proof of payment must be provided at the time of delivery or loading.
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Non-Sufficient Funds (NSF) Checks
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There is a $50 fee for all NSF checks.
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